Returns & refunds

Changed your mind?

Under the Consumer Contracts Regulations you have 14 days from delivery to tell us you're returning an order, and a further 14 days to send it back. We make that simpler: a straight 30-day window. Email us with your order reference, send the item back unused and in its original packaging, and we'll refund your original payment method within 14 days of receiving it.

Faulty or not as described?

The Consumer Rights Act 2015 means everything we sell must be as described, fit for purpose and of satisfactory quality. If something arrives damaged, develops a fault, or isn't what the listing promised, contact us — we'll replace or refund it including your return postage. Faulty goods are our problem, never yours.

Refund timing

Refunds go back to the card or wallet you paid with. Stripe usually settles them within 5–10 working days depending on your bank.

How to start a return

Email us (the address is in your order confirmation) with your order reference and a line about why — one sentence is plenty. We'll reply with the return address and next steps.